Shipping-Policy

If the product can be posted via Royal Mail it will be sent via the postal network, otherwise when larger items need to be sent, we send all orders that cannot be posted via a national courier service. When the order leaves us, you will receive an email to say the order has been sent. If and when we use a next day service, on the morning of delivery, you will receive an email/text message notifying you of an hour time slot for delivery that day. This service allows you to interact and change delivery if needed.

 

The cost for delivery, also covers any further packaging that we use to safely protect the products and to avoid damage occuring in transit, however we cannot always guarantee safe arrival once it has left our care and in the hands of our 3rd party delivery agents.

 

We aim to dispatch your order within 48 working hours wherever possible but this can change due to the size of the order and how busy we are. Delivery on all orders will be within 1 to 10 working days dependening on the shipping method selected on checkout. Larger and more complex orders, however, may take up to 10 working days depending on the order requirements, how busy we are and the size of the complete order.

 

If you have a specific date when you require your product to be delivered by, please let us know as soon as possible via email orders@Letterboxprint.com so that we are able to deliver in time for that special event where possible. Should you have any doubts as to whether we are able to deliver on time for you, please contact us before placing your order. Standard delivery days are Monday to Friday and exclude weekends and Bank Holidays.

Delivery to the Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, and Republic of Ireland.Deliveries to these areas may also take an extra day or two so if your expected delivery is to any of these locations and requires courier services, please contact us directly before placing any order sales@letterboxprint.com. Delivery times will vary, and most orders will require a signature if the order is to large to fit through your letterbox.

 

IMPORTANT: We do not guarantee a delivery date for any order. We always do our absolute best to get orders out as quickly as possible without compromising quality and service, but we cannot be held responsible if the order does not arrive in time for your event or purpose once it has left Letterboxprint. There is always a possibility that the package can be delayed with the postal service or courier which is completely out of our control, our platform allows us to keep you updated once the order is placed until we post and ship it, after that point if it is with a courier we can obtain the tracking information and update you with those tracking details and order delivery status.